Fulfillment of Orders
Please be advised that order payment processing and order fulfillment are facilitated through a 3rd party retailer.
East Brazil Wine Company. does not sell, offer to sell or solicit sales of alcohol through dmbrut.com. Cãna Brazil Corp. markets distilled spirits on its website. East Brazil Wine Company.’ service enables you to search online for distilled spirits available for sale by a licensed alcohol retailer. Through this website, you learn about the distilled spirits, including its price. The offer to purchase the distilled spirits ultimately is from the Retailer. If you decide to purchase the distilled spirits, you make the payment to the Retailer and the Retailer fulfills your order, including the delivery of the purchased distilled spirits. This arrangement is not meant to facilitate any improper furnishing of inducements by any manufacturer, importer, supplier, wholesaler or distributor of distilled spirits to any retailer of alcoholic beverages or to facilitate any improper exclusionary practices by any alcohol beverage licensee. This service may be limited or not available at all in some places due to local law or other restrictions.
WHERE WE SHIP TO
All states in the Continental US except for Alabama, Michigan, Mississippi, South Dakota,North Dakota and Utah.
NOTE: ALL SHIPMENTS CONTAINING ALCOHOL REQUIRE AN ADULT (21 YEARS OR OLDER) SIGNATURE UPON DELIVERY! Please plan accordingly by entering a shipping address and date that will allow someone 21 years or older to be available in person to sign for the package, and by keeping a valid form of ID on hand.
Carriers will not leave packages containing alcohol unattended, even if you have a signature on file. If you are not able to be at home to receive your shipment during normal business hours, we recommend having it shipped to your place of work, or opting to have your shipment held at the nearest FedEx or UPS pick-up location.Please not distilled spirits will not be delivered to a visibly intoxicated person.
Shipping Timeframe and Tracking
It is our goal to fulfill and ship all orders within 1-3 business days after an order is placed. Fulfillment time depends on what time of day the order is placed and what day the order is placed on. Customers will be notified if product out-of-stock issues or other issues like weather may cause delays in shipment.
When your package has been created with a shipping label and has been sent out into the mail stream, you will receive an email notification with tracking information.
Orders are shipped from Connecticut, and generally take 1-7 days for delivery when shipped ground. Orders to Illinois, Oklahoma and Texas may take slightly longer, due to the use of local carriers in those states.
If it has been more than three business days and you have not received a tracking email, you may contact email@example.com for assistance.
We ship using FedEx and UPS. We use regional carriers to ship to the following states: Illinois, Oklahoma and Texas
ãna Brazil Corp. assumes no liability for distilled spirits damaged due to poor weather during transport or delayed delivery. Please check weather conditions prior to order and ensure that someone will be available to receive the shipment upon delivery. The most frequent cause of damaged to shipments is due to multiple delivery attempts. We recommend monitoring your package tracking to ensure on-time delivery.
Customer Service and Return Policy
At Cãna our goal is to provide you with great products at great prices. If you are not satisfied with your online order, please contact firstname.lastname@example.org or by direct instagram message to @drinkcana to explain the reasons for your dissatisfaction. We do our best to respond to all customer service issues within 24 hours.
We are happy to accept returns or re-send bottles for orders that meet one or more of the following conditions:
We sent the wrong distilled spirits. In this instance we will have you ship us the incorrect items and we will send the correct items upon receipt. Bottles shipped and received under standard shipping methods arrive broken, leaking, or otherwise damaged beyond drinkability. We will ship our replacements upon confirmation of damage.
PLEASE NOTE: If bottles arrive visibly damaged, please contact us immediately upon the shipment's arrival to explain the issue, and no later than 48 hours after delivery.
We unfortunately are unable to accept returns for orders that meet the following conditions:
- You don’t like the distilled spirits.
- You received the distilled spirits as a gift.
- You bought too much distilled spirits.
If you need to return an item, please keep the items in as close to the condition in which you received it as possible. This includes opened bottles. Doing this helps us better evaluate potential flaws in the product or packaging.
In the event that we ask that you return items back to us, we will create and send a shipping label with our address to you so you may ship the distilled spirits back to us free of charge.
Upon receipt of a returned flawed, damaged or incorrect item, we will send replacement items to you free of charge or place a credit on your account in the amount of the returned product.
We will accept qualified returns within 14-days of delivery. After that point, we cannot accept returns because we are unable to verify that product has been stored properly.
We evaluate all customer service issues on an individual basis and we reserve the right to accept or deny any request that we deem to be an exception to the standards outlined above.